Refund Policy

A LEGAL DISCLAIMER

Thank you for choosing EP2 Packaging LTD for your packaging needs. We strive to provide top-quality products and excellent customer service.

However, we understand that there may be occasions where a refund is necessary.

Please review our refund policy outlined below:

Refund Eligibility:

Refunds are eligible under the following circumstances:

Defective or damaged products received.

Incorrect items delivered.

Unopened and unused items returned within 30 days of purchase.

Refund Process:

To initiate a refund, please contact our customer support team at [contact email/phone number] within 7 days of receiving the order.

Provide your order number, details of the issue, and any relevant images of the product.

Our team will assess your request and provide further instructions on returning the item(s) if necessary.

Return Shipping:

For defective, damaged, or incorrect items, EP2 Packaging LTD will cover the return shipping costs.

For returns due to a change of mind or non-defective items, the customer is responsible for return shipping costs.

Please ensure the product is securely packaged to prevent damage during return shipping.

Refund Processing Time:

Once we receive the returned item(s), our team will inspect them and process the refund accordingly.

Refunds will be issued to the original payment method within [number of days] business days after approval.

Please note that the processing time may vary depending on your payment provider.

Non-Refundable Items:

Certain items are not eligible for refunds, including:

Customized or personalized products.

Items returned after 30 days of purchase.

Products that have been opened, used, or damaged due to improper handling.

Cancellation Policy:

Orders can be cancelled within 24 hours of placement for a full refund unless artwork has begun.

To cancel an order, please contact our customer support team immediately.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at info@ep2.co.uk. Our customer support team is here to assist you.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or revisions.